Branching tickets
Face 20 scenarios across networking, security, printers, email, hardware, change management, comms, backup, escalation, and onboarding — from P1 through P4.
Ticket queue training for real help desk judgment
OpsQuest
The IT support simulator you want to answer.
Work through 20 branching scenarios across 10 support categories, from P1 outages to P4 judgment calls. Your choices shape the path, the score, and the ending.
Email [email protected] to request access to the public trial and help us qualify OpsQuest for the Play Store launch.
8 tickets every day
A balanced queue rotates daily, with a refresh when you want more.
Two difficulty modes
Choose category tags and hints, or take the raw ticket with no help.
Fully animated play
Typewriter tickets, reactive scoring, haptics, and sequenced debriefs.
Simulator
Answer the ticket. Learn the habit.
OpsQuest turns help desk training into 20 branching support tickets across 10 categories and P1–P4 priorities. Every choice has consequences, opening different paths and endings while teaching you to scope, verify, communicate, and document.
TKT-2481
P1 Critical
Everything Is Down
Whole clinic dark at open. Patients in the lobby. Go.
Scope the blast radius first.
Remote into one PC immediately.
Push it back into the normal queue.
Show and tell
Straight from the queue.
Real screens from the current Android build — the ticket queue, a live scenario, the coaching that follows every choice, and the debrief that scores both halves of the job.
Inside 0.1.0
Built for the moments new techs actually face.
A living queue
Get a balanced queue of eight tickets that rotates daily. Pull more when you want a refresh, with short, medium, and long scenarios for the time you have.
Choose your difficulty
Assisted mode shows category tags and a senior-tech hint at every decision. Real Tech gives you raw, messy tickets with no tags and no hints.
Animated feedback
Typewriter ticket prose, reactive scoring, haptics, screen-edge quality flashes, and a sequenced debrief make every decision land.
Skill Bites
Drill networking fundamentals, ticket craft, and security habits in short quizzes. Assisted mode includes hints when you need a nudge.
XP, streaks, and bonuses
Build XP, keep a streak going, and earn a +25 XP daily bonus for the first ticket you close each day.
Why It Works
Tech
People
“The technically correct answer delivered badly is still a failed ticket.”
Support is technical and human at the same time.
OpsQuest scores both sides of the job. It rewards good troubleshooting, but it also trains the soft edges that keep clients steady: plain-English updates, security confidence, ownership, and notes the next tech can trust.
Local-first, server-optional
Self-host the content server.
OpsQuest works offline with no account required. Teams can optionally
self-host the content server
to publish new scenarios, using the GHCR image
ghcr.io/spillers-technology/opsquest-server. It includes a web scenario
editor for managing content.
Author in plain JSON
Scenarios use a documented JSON format with a validator, so teams can write and check new content without changing app code.
Public trial
Help shape the first Play Store release.
OpsQuest is in its first public trial. Early testers help us tune scenarios, catch rough edges, and gather the traction needed for a polished Play Store launch. Email [email protected] to request access to the public trial and help us qualify OpsQuest for the Play Store launch.