Joey Spillers

Joseph “Joey” Spillers

IT Support Leader • Automation Enthusiast • Provisionaut

Indianapolis, IN • [email protected]LinkedIn

Professional Experience

Technical Support Specialist — Resultant
Resultant • Indianapolis, IN
Oct 2023 – May 2025
  • Resolved complex technical issues for mid-market clients using automation and proactive monitoring
  • Implemented zero-touch provisioning via Intune, dramatically improving deployment efficiency
  • Reduced incident volume through root-cause analysis and standardized procedures
Team Lead, IT Support Technician III — RPM Technologies (MSP)
RPM Technologies • Indianapolis, IN
Mar 2021 – Oct 2023
  • Promoted to Team Lead in 6 months → managed 6 technicians and increased service-desk efficiency 30% via workflow automation & proactive alerting
  • Oversaw handoff of complex engineering projects and authored SOPs/training docs
  • Built scripted remediations in RMM tools that eliminated 60% of recurring incidents
Assistant Manager (L4) — Amazon Fulfillment Center
Amazon • Indianapolis, IN
Dec 2019 – Mar 2021
  • Led 60-person shift in inbound/outbound processing for 2-hour Prime Now delivery (including direct dispatch to 3rd-party drivers)
  • Promoted to L4 Assistant Manager within 15 months in a high-volume fulfillment environment

Education & Certifications

B.S. Computer Science (Honors), Minor in Mathematics
Purdue University – Indianapolis

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