Joseph “Joey” Spillers

Indianapolis, IN • (260) 442-2113 • [email protected]

Core Competencies

Team Leadership & Mentoring
Process Optimization & SOP Development
Automation & Zero-Touch Provisioning (Intune, Datto/CW RMM; Pwsh/Bash/Python)
Root-Cause Analysis & Technical Troubleshooting (ITIL Preference)
Project Management & Stakeholder Collaboration
Effective Communication & Documentation

Education & Certificates

B.S. Computer Science (Honors), Minor in Mathematics
Indiana University–Purdue University Indianapolis

CompTIA Network+
Microsoft Azure Fundamentals (AZ-900)

Professional Experience

Technical Support Specialist

Resultant • Indianapolis, IN | Oct 2023–Present

Resolve complex technical challenges for mid-market clients, leveraging automation to streamline support and boost satisfaction.
Drive proactive monitoring and root-cause analysis to reduce incident volume and accelerate resolution times.
Standardize procedures and implement zero-touch provisioning via Intune, improving deployment efficiency.

Team Lead, IT Support Technician III

RPM Technologies (MSP) • Indianapolis, IN | Sep 2021–Oct 2023

Promoted to Team Lead within six months; managed a 6-technician support team and increased service-desk efficiency by 30% through workflow automation and proactive alerting.
Oversaw handoff of complex engineering projects, ensuring timely delivery and technical excellence.
Authored and maintained SOPs, training docs, and performance metrics to drive continuous improvement.

DevOps IT Support Technician II

RPM Technologies (MSP) • Indianapolis, IN | Mar 2021–Sep 2021

Automated key service-desk operations, converting manual tasks into single-push deployment scripts.
Deployed monitoring systems that preemptively detected and remediated issues, reducing downtime by 25%.
Provided on-site and remote support for workstation rollouts and hardware troubleshooting.