Joseph “Joey” Spillers
IT Support Leader • Automation Enthusiast • Provisionaut
Indianapolis, IN • [email protected] • LinkedIn
Professional Experience
Technical Support Specialist — Resultant
Resultant • Indianapolis, IN
Oct 2023 – May 2025
- Resolved complex technical issues for mid-market clients using automation and proactive monitoring
- Implemented zero-touch provisioning via Intune, dramatically improving deployment efficiency
- Reduced incident volume through root-cause analysis and standardized procedures
Team Lead, IT Support Technician III — RPM Technologies (MSP)
RPM Technologies • Indianapolis, IN
Mar 2021 – Oct 2023
- Promoted to Team Lead in 6 months → managed 6 technicians and increased service-desk efficiency 30% via workflow automation & proactive alerting
- Oversaw handoff of complex engineering projects and authored SOPs/training docs
- Built scripted remediations in RMM tools that eliminated 60% of recurring incidents
Assistant Manager (L4) — Amazon Fulfillment Center
Amazon • Indianapolis, IN
Dec 2019 – Mar 2021
- Led 60-person shift in inbound/outbound processing for 2-hour Prime Now delivery (including direct dispatch to 3rd-party drivers)
- Promoted to L4 Assistant Manager within 15 months in a high-volume fulfillment environment
Education & Certifications
B.S. Computer Science (Honors), Minor in Mathematics
Purdue University – Indianapolis